Customer OpsEarly access

No customer complaint gets missed, buried, or disputed for lack of a written record.

Customer complaints, order issues, and CS requests — structured from WhatsApp to a resolution record your team can manage and report on.

Start a pilot ← All products
CS
CS Team
WhatsApp · Private chat
Halo, saya pesan 3 hari lalu tapi belum ada kabar sama sekali. Tolong dicek status pesanannya.
13:22
✅ Customer complaint created. Order status inquiry. Owner: CS admin. Priority: High. Saved to resolution history.
13:22 ✓✓
⚡ BoringOps
Ops Portal
Order status complaint
Customer reports 3-day wait with no update. High priority.
Open
KategoriOrder status
OwnerCS admin
PriorityHigh
StatusAssigned
Masalahnya

What breaks today

Customer service chaos looks the same across most SMEs.

Before vs after

What actually changes

Four dimensions where the current approach breaks — and what BoringOps replaces each with.

Without BoringOps With BoringOps
Complaint capture Complaints arrive across DMs, group chats, and walk-ins — many go untracked. Every complaint creates a job with customer name, issue type, and assigned CS rep.
Escalation "Tolong ditangani" message in chat with no deadline, owner, or status update. Formal escalation job with assigned owner, visible status, and a timer that managers can monitor.
Resolution record "Fixed it" message in chat — no description, timestamp, or evidence attached. Resolution with timestamp, description, and optional foto evidence — retrievable by job ID.
Repeat issues No visibility into whether a customer has complained before or which issue types recur most. Full complaint history searchable by customer name, issue type, or date range.
The flow

How the workflow runs

CS staff and customers keep using WhatsApp. BoringOps creates the audit trail behind every interaction.

Customer or CS staff sends a complaint or request via WhatsApp.

BoringOps creates a ticket with customer context, category, and owner.

Ticket is routed to the right CS agent or manager based on type and priority.

Resolution is logged with response time — building a history you can audit.

Who uses this

The people in this workflow.

Three roles need different access to the same complaint queue — from frontline to management.

🎧
CS staff / agent
Logs complaints from WhatsApp and other channels, tracks resolution status.
📋
CS manager
Monitors the full queue, handles escalations, reviews resolution time.
🏢
Operasional manager
Testimoni which complaint types recur most and which teams resolve fastest.
The outcome

What improves

Teams running a one-week pilot on one bounded workflow typically notice:

✓Every complaint has an owner and status from the moment it arrives.
✓Response times measurable and visible to managers.
✓No complaint gets buried or forgotten in a chat thread.
✓Resolution history searchable and ready for any dispute or review.

Start with one complaint category such as order status or delivery issues. Validate that every complaint has an owner and response record within one week.

Jadwalkan pilot
FAQ

Common questions

What CS managers ask us first.

Can customers send complaints directly to BoringOps?

Yes. BoringOps can be the receiving WhatsApp number for customer messages, or CS staff can forward messages from existing channels.

Does this work for complaints on multiple channels?

The pilot starts with WhatsApp. Telegram and web form capture can be added in the follow-on configuration.

Can we track resolution time per agent?

Yes. Every job has a created and resolved timestamp — resolution time per owner is visible in the ops portal.