Customer OpsEarly access

Every customer complaint owned, tracked, and resolved on record.

Customer complaints, order issues, and CS requests — structured from WhatsApp to a resolution record your team can manage and report on.

Start a pilot ← All products

CS Team

WhatsApp · Private chat

Halo, saya pesan 3 hari lalu tapi belum ada kabar sama sekali. Tolong dicek status pesanannya.

13:22

✅ Customer complaint created. Order status inquiry. Owner: CS admin. Priority: High. Saved to resolution history.

13:22 ✓✓

⚡ BoringOps

Ops Portal

Order status complaint

Customer reports 3-day wait with no update. High priority.

Open

CategoryOrder status

OwnerCS admin

PriorityHigh

StatusAssigned

The problem

What breaks today

The same patterns appear in every SME before they set up BoringOps.

Complaints arrive in WhatsApp and get missed as new messages pile up.
Nobody knows which complaints are open, in progress, or resolved.
Response times are inconsistent — no SLA or escalation trigger.
When a dispute comes up, the history is in a deleted chat thread.

The flow

How the workflow runs

BoringOps keeps the channel familiar while turning the work behind it into a record your team can manage.

Customer or CS staff sends a complaint or request via WhatsApp.

BoringOps creates a ticket with customer context, category, and owner.

Ticket is routed to the right CS agent or manager based on type and priority.

Resolution is logged with response time — building a history you can audit.

The outcome

What improves

Teams running a one-week pilot on one bounded workflow typically notice:

✓Every complaint has an owner and status from the moment it arrives.

✓Response times measurable and visible to managers.

✓No complaint gets buried or forgotten in a chat thread.

✓Resolution history searchable and ready for any dispute or review.

Start with one complaint category such as order status or delivery issues. Validate that every complaint has an owner and response record within one week.

Book a pilot

FAQ

Common questions

Quick answers before you book a pilot.

Can customers send complaints directly to BoringOps?

Yes. BoringOps can be the receiving WhatsApp number for customer messages, or CS staff can forward messages from existing channels.

Does this work for complaints on multiple channels?

The pilot starts with WhatsApp. Telegram and web form capture can be added in the follow-on configuration.

Can we track resolution time per agent?

Yes. Every job has a created and resolved timestamp — resolution time per owner is visible in the ops portal.